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| Operations and Business Support Systems (OSS/BSS) are one of our principal areas of business and technical focus. We deliver solutions that seek to satisfy the disparate requirements of the principal OSS/BSS stakeholders within the service provider, namely the end Customer, Product Management, Operations, IT and Network/Service Platform communities. |
| Our offering responds to requirements that arise where service providers are considering or pursuing programmes to undertake one or more of the following: |
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Introduction of management capability for a new network or service platform technology or product |
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Introduction of management capability for a new service offering, including where appropriate, integration with legacy management systems and processes |
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Consolidation of operations centres in response to a changed operations model |
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Retirement of legacy systems and if required, their replacement with new management applications or solutions |
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Integration of previously standalone systems to achieve improvements in network and service manageability |
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Validation of proposed management approaches or architectures |
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Selection of the most appropriate application or applications to achieve management objectives |
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Procurement of a solution from a supplier or integrator that has already been selected |
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Rationalisation of existing systems as part of evolution of the management environment |
| Our ability to support service providers in achieving their objectives in these and other strategic scenarios is based on the fact that we are specialists, with skills and experience that address the broad scope of the OSS/BSS environment: |
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Network surveillance and operation |
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Customer relationship management |
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Provisioning and activation |
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Billing, payments and settlements |
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Inventory modelling and management |
| In order to support service providers most effectively we have defined an OSS/BSS Solution Lifecycle that addresses the specific requirements associated with achieving success in defining, designing and delivering OSS/BSS solutions. Our service offering reflects this lifecycle based approach. |
| We employ our 3D Methodology in realising OSS/BSS solutions and apply rigorous project management to assure delivery. In all cases we tailor our approach to the specific requirements of the individual solution and customer environment and seek to: |
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Apply our knowledge of the high level business drivers, requirements and priorities that determine technical and operations strategy |
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Maintain coherence between the systems implemented, the processes employed and the organisational structure |
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Support management of the impact of solution introduction on the business |
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Include the task of migration as an explicit part of solution introduction |
| Our OSS/BSS capability relies on our subject matter expertise and the experience our consultants have gained in working with service providers in the Carrier, Mobile and Broadband sectors. Skills are strengthened by knowledge of the “best in class” products, applications and platforms that are used to implement solutions and by our relationships with key suppliers. |
| Our consultants have gained their experience not only in solution realisation, but also in the operations organisations that use these systems. This allows us to place our work in the business, technical and operations contexts that align with the realities of the service provider environment: |
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Balancing the benefits that can be realised from people, processes and technology |
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Addressing the objectives of cost reduction whilst maintaining quality of service |
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Improving customer experience |
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Applying new approaches in which customers are given more direct control of their services |
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Satisfying more demanding Service Level Agreement and quality measures |
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Responding to the continuous evolution of networks, services and operations |
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Understanding the impact of legacy systems in solutions development and deployment |
| Our understanding extends to the technologies employed in the managed domains and to the specific requirements associated with their management. Projects we have undertaken have addressed the management of SDH, optical, voice, IP and data networks and the services they enable. |
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